07

Jan'16

Clearing your cache (a great first step for problems with any website)

Many issues with navigation, playback and course related difficulties can be solved with this step. Clearing your browser cache Your browser has a folder in which certain items that have been downloaded are stored for future use (referred to as the browser cache). When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Problems can arise if the website content has been updated and is no longer compatible with items in your cache which is why it’s a good habit to clear it every so often. Full instructions on how to do this in every major browser can be found at www.refreshyourcache.com After this is completed refresh/reload the webpage. Contact us If your issue persists after following the above instructions please email support@info2grow.com and be sure to include he …

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11

Jan'17

Not receiving emails from the site

Some email programs will automatically send emails from unknown senders to your junk mail. To start double check your junk/spam email folder for any emails coming from noreply@learnwithdianelee.com.  If you find mail from us in there you should be able right click the message and specify that it is not junk (in most email programs). If that does not work you can add Learn with Diane Lee to your safe senders list by using the following steps: Outlook 2013 and newer On the Home tab and in the Delete group click Junk On the sub menu click Junk Email Options  Click the Safe Senders tab. Click add and enter noreply@learnwithdianelee.com to add us to your safe senders list. Click OK. Outlook 2007 and earlier On the Tools menu, click Options.  On the Preferences tab, under E-mail, click Junk E-mail.  Click the Safe Senders tab. Click add and enter noreply@learnwithdianelee.com to add …

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